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Contributor
Posts: 35
Registered: ‎08-20-2010
My Device: Blackberry 8900
My Carrier: o2 UK

Issue transferring BBM contacts?

Hi there,

 

I transferred a load of BBM contacts (300+) from my old phone to my new phone. 

 

Most went without a hitch. I recently lost a few (50 or so), but from what I can tell they were all old/irresponsive Blackberrys (so I'm pretty thankful for that). 

 

My problem, however, is that a few people's phones keep automatically deleting my new pin. I'll start a conversation with them, and it'll say I need to re-invite. I've tried everything from re-inviting them there, to re-adding me onto their phone before my phone even knows I'm missing. We've even deleted each other and started afresh days later, to no avail.

 

Has anyone had anything like this before? Any solutions? It's very frustrating. 

Highlighted
Trusted Contributor
Posts: 152
Registered: ‎08-30-2009
My Device: 9780 bold and playbook 32gb
My Carrier: o2 uk

Re: Issue transferring BBM contacts?

Always back them via email and memory card
Contributor
Posts: 35
Registered: ‎08-20-2010
My Device: Blackberry 8900
My Carrier: o2 UK

Re: Issue transferring BBM contacts?

Read my post. The problem is not that I don't have a backup, or even that I'm losing contacts - the problem is other peoples phones are deleting my new pin automatically. I do make regular backups, but that doesn't solve anything.
Contributor
Posts: 35
Registered: ‎08-20-2010
My Device: Blackberry 8900
My Carrier: o2 UK

Re: Issue transferring BBM contacts?

A reply to this would be great, it's happening with more contacts than I anticipated. 

Trusted Contributor
Posts: 152
Registered: ‎08-30-2009
My Device: 9780 bold and playbook 32gb
My Carrier: o2 uk

Re: Issue transferring BBM contacts?

This is new to me hopefully one of the RIM tech team will pick up on it sorry I could not help you
New Member
Posts: 1
Registered: ‎12-06-2011
My Device: blackberry torch 9800
My Carrier: rpgers

Re: Issue transferring BBM contacts?

Did you solve this its driving me insane having the same problem