02-13-2012 09:53 AM
I recently purchased a temporary BB from eBay, an 8820 to be exact. I'm having some difficulty removing the IT policy from it. I'm using a Mac and am using the command prompt method found on this site. However, everytime I do it, it tells me the password is incorrect and I am unable to reset it. I've tried changing the password on the BB and tried again, but no dice.
I really need to be able to use this phone, so if anyone has any ideas, they would be greatly appreciated. Many thanks in advance!!
Solved! Go to Solution.
02-13-2012 10:07 AM
What version of the OS is on the 8820? Also, what instructions are you using to remove the policy?
02-13-2012 10:18 AM
According to the BB desktop manager, it looks like OS 4.5.
Thanks for your responding!
02-13-2012 10:24 AM
02-13-2012 10:27 AM
I first tried it without the < > keys but it didn't work, but when I tried it with them, it still didn't work.
And I'm pretty sure I've the the "key" thing down, I made sure that I'm pressing the correct keys. But thanks for your advice...
02-13-2012 10:39 AM
02-13-2012 10:42 AM
Actually, I just got it.
I changed the password while the BB was connected to the computer, and then did the command prompts again and it worked like a charm.
And by "key" thing, I meant keyboard. I've used a BB before I switched to an iPhone
Problem solved, thanks for all your help!!
02-13-2012 10:51 AM
03-07-2012 02:56 PM