Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎08-28-2010
My Device: Bold 9000
My Carrier: Bell

Issue with IMAP settings

Yesterday I started receiving messages on my Bold 9900 that one of my three gmail accounts was having validation issues.  The message from Blackberry says "Your xxxx@gmail.com email messages are not being delivered to your Blackberry device.  To receive your email messages, turn on the IMAP seeting for All Mail in your xxxx@gmail.com account.  After you turn on the IMAP setting for All Mail, you must validate your account on your Blackberry device."


I've had this particular email synced with no issues to my phone since August 28th.  I checked my Gmail IMAP settings and they are correct so I went and validated the account.  It said the validation was successful, but a few mintues later I got the same email as above.  I've tried deleting the email account off the phone and re-adding it, I've removed the battery, tried re-setting the IMAP settings and even switched my SIM card to my old Blackberry Bold 9000, but still had the same issues.  I contacted my service provider (Bell) and went through all their suggestions, but nothing works.  The account works fine on my iPod and I can receive emails on there.


Does anyone have a suggestion on what else I can try?  Thank you.

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Issue with IMAP settings

Hey all, just wanted to impart how I got my BB and Gmail working with IMAP. This setup will sync your inboxes so when you read a message on your BB, it will also appear read in Gmail. You can decide too, if you want messages deleted on BB to be automatically deleted in Gmail. Keep in mind that the BB email client doesn't give you full IMAP features like saving messages to folders, so you can't sync folders with Gmail - just the inbox. Also, as far as I can tell, message status only syncs one way: BB to Gmail. If you read or delete a message first in Gmail, it won't affect the message status in your BB inbox. OK, four easy steps to make this work, but you've got to follow each step carefully :

Step 1. Enable IMAP in Your Gmail Account Settings

- Log in to your Gmail account.
- Click Settings at the top of any Gmail page.
- Click Forwarding and POP/IMAP.
- Select Enable IMAP.
- Click Save Changes.

Step 2. Add a Sent Items Label in Gmail

Your Gmail account has a label (folder) called Sent Mail. You know how it works, right? Instead however, BIS requires* that your IMAP account have a specific folder named Sent Items so sent mail can be copied there. If that folder doesn't exist, sent mail from your BB isn't saved. By the way, folders in Gmail are called Labels.

- To create a Label in Gmail, click on Settings...Labels.
- In the Create a new label field, type in Sent Items (exact case and spacing) and click on the Create button.

Now you've got a label (folder) in Gmail that will only archive messages sent from your BB. Plus, your responses are still listed in message threads in your Gmail inbox.

*For some backbground on BIS needing a Sent Items folder, look here at the BB knowledgebase.

Step 3. Add Gmail as an IMAP Account to BIS

- Log in to your carrier's BIS website and follow these directions from Google's help site.

If you've already added Gmail as a POP account, you'll have to delete it from BIS and re-add it as IMAP following the same directions in this step.

Step 4. Confirm your Reconciliation Settings on Your BB

- Open your BB email app and look for the confirmation email that your Gmail account has been registered with BIS.
- From your BB inbox, press your Menu button, click on Options...Email Reconciliation.
- Click on the Message Services field and select your Gmail address.
- Click the Wireless Reconcile field and select ON.
- Click the On Conflicts field and select Mailbox Wins.
- Click the Delete On field. If you want to have messages deleted from your Gmail inbox when you delete it from your BB, select Mailbox and Handheld. If you want to delete messages just in your BB inbox, select Handheld. If you want to be prompted everytime you delete a message, select Prompt.

Personally, I choose Handheld since Gmail gives you tons of disk space and archiving features.

That's it! Now only if RIM can get the email push delivery back up to speed.


Can also see this guide: AQUI

Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
New Member
Posts: 2
Registered: ‎08-28-2010
My Device: Bold 9000
My Carrier: Bell

Re: Issue with IMAP settings

Thank you josuefunes, but unfortunately I've already tried all those steps and the account still won't work.  The weird thing about all this is that it was working fine for a week and a half, and then randomly started having this IMAP issues.