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New Member
Posts: 1
Registered: ‎10-25-2012
My Device: Blackberry Curve 9360
My Carrier: 3015649223

Issues Backing up on Mac

Hello, I have blackberry desktop software on my mac and every time I try backing-up my blackberry curve 9360 I get an error close to the end of the back-up process saying it wasn't possible to back-up and then the software doesn't connect to my device unless I re-start my computer. Any thoughts appreciated as I need to do a full back-up! 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Issues Backing up on Mac

[ Edited ]

Hi petiteguz,

 

Welcome to the BlackBerry Support Community.

Which database is being backed up when your backup fails? To resolve this issue, I would recommend performing a custom backup of essential databases, making sure to leave out the database the backup is giving the error on, and then performing a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

 

"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://bbry.lv/L9UqAk

For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue backing up has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


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