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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-18-2011
My Device: BOLD 9700 -
My Carrier: Vodafone India

Issues with 9700 BOLD connecting to WIFI - after upgrading to

I was able to access WLAN alone without BIS/BES on OS But today I have upgraded the device software to and find that the WLAN stopped working. It is able to find and connect to my home wireless router but in troubleshoot->WIFI Diagnostics, I find the IP address is The router is working fine as am able to connect a laptop to access internet. On the router I am able to see the mobile device MAC being assigned an IP.


Can someone help me with WLAN/WI-FI issue? The device is an unlocked T-Mobile presently on Vodafone India. Has lite version of internet access with mail and messenger access (BBPL).

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Issues with 9700 BOLD connecting to WIFI - after upgrading to

Hi narasimham


I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...





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