04-10-2012 06:34 PM
So my Bold has been randomly turning off as if the battery died and will reboot over and over again until it is connected to the charger and/or I pop the battery. I have done a complete wipe of the system and started from scratch several times but to no avail. It seems to turn off more often when I'm browsing the internet. The phone also no longer connects to any computer with any operating system or version. The computer knows it is connected, but sees it as an unknown device, sometimes I get a message saying that the device has malfunctioned or that it is not reconized. I have tried several different things but once again I have no helpful results. I would like to update the OS on the phone to see if that is what is causing it to turn off on me, but it will not run a wireless update (I get a message saying the phone is unable to send request for availible updates) and I can't connect the phone to the computer to update it. I love my Bold and would like to continue to use it so if anyone has any ideas or solutions I would greatly appreciate it.
04-10-2012 11:15 PM