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Posts: 3
Registered: ‎04-12-2013
My Device: Torch - 2
My Carrier: Vodafone

Issues with my Blackberry ID

[ Edited ]

Hi,

 

I am having 2 major issues with my Blackberry.:

 

1) unable to setup my Gmail account on my blackberry.

 

2) Problems with my Blackberry ID.

Problems:

When I go to Options -->Device-->Blackberry ID

I am getting this error message " Unable to update your Blackberry ID account information"

The screen name in my blackberry shows vipul-17136.

 

Please please please assist me as I want to have my Gmail on Blackberry ASAP.

 

Awaiting in anticipation.

 

Regards

Vipul Kamdar

 

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Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Issues with my Blackberry ID

Hello,


Vipul_Kamdar wrote:

 

1) unable to setup my Gmail account on my blackberry.


More details please. Exactly what steps do you try? Exactly what happens at each step? Are there any error messages?


Vipul_Kamdar wrote:

 

2) Problems with my Blackberry ID.

Problems:

When I go to Options -->Device-->Blackberry ID

I am getting this error message " Unable to update your Blackberry ID account information"

 


Here is a KB that discusses that error:

  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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