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New Contributor
Posts: 2
Registered: ‎11-04-2011
My Device: Torch
My Carrier: ATT
Accepted Solution

Issues with youtube videos

 i bought my torch back in may and until today i was able to watch videos. now when i try to watch videos i can hear the sound but the video is just a still image of scrambled colors.

 

any one have any idea what the issue maybe?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Issues with youtube videos

1 - Remove your battery while your phone is powered on then replace it.

 

2 - Make sure you have good wireless or Wi-Fi coverage.

 

3 - View videos from the mobile site, m.youtube.com whenever possible.

 

4 - Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 2
Registered: ‎11-04-2011
My Device: Torch
My Carrier: ATT

Re: Issues with youtube videos

Thanks Bill it worked.
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Issues with youtube videos

Cool!  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Highlighted
New Member
Posts: 1
Registered: ‎01-19-2013
My Device: Torch 9810
My Carrier: BlackBerry

Re: Issues with youtube videos

Hi I am having the same problem with my BB Torch but the above solution did not resolve the issue...can someone help please...
New Contributor
Posts: 9
Registered: ‎01-18-2013
My Device: torch 9800
My Carrier: bell

Re: Issues with youtube videos

I have the same problem, my youtube videos used tl be perfect quality but out of nowhere they're really bad. Nothing is fixing this issue