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09-12-2013 04:10 AM
I've upgraded my bb9900 tonight at latest release 07.01.2807
But the Italian language is not available, only English and U.S. English
How do I install it?
In bbdm there is nothing between applications.
09-12-2013 03:40 PM
Hi and Welcome to the Community!
Language availability on a BB is a matter of installing the correct BB OS package to it, as governed by this KB:
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
During the process, you will be presented with a screen to select the various things you wish to install to your device...be sure you check everything carefully and select ALL that are for your desired language.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!