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New Member
Posts: 1
Registered: ‎02-08-2012
My Device: Blackberry Bold 9700
My Carrier: Al-Jawal

JUM - Error 102

[ Edited ]

To all concerns, I need your support with my BB Bold 9700. I cannot open it.


When I turn it on, it has a black screen with a message "JUM - Error 102" and a Reset button.

I tried more than ten times resetting it, but it keeps on showing that message.


Please send me email at <removed>




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New Contributor
Posts: 2
Registered: ‎07-07-2011
My Device: Bold 9700
My Carrier: Vodacom

Re: JUM - Error 102



I am also getting the JUM error102 and 'reset' message.  How do I reset please?

Hall of Famer III
Posts: 57,844
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: JUM - Error 102

berniceb22 wrote:



I am also getting the JUM error102 and 'reset' message.  How do I reset please?

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB10068 "JVM 102" error is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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