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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎02-24-2013
My Device: Curve 9360
My Carrier: Telus

JVM 545 error and black screen with red light

Yesterday after a full charge my phone suddenly went black. When I pressed the power button the words "JVM 545 error" were displayed and then the screen went black again. I have tried removing the battery and then replacing it. I have tried the USB cable to my PC but the phone is not connecting. I have tried thewall charger but I get nothing but the black screen and a red light.

I have a Blackberry Curve 9360 using the 7.0 Bundle 1555.

Everything I have read assumes that I can actually do something with my phone but I can`t. How do I get my phone to the point where I can actually try some of the solutions? And then what do I do to rectify the JVM 545 issue?

Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: JVM 545 error and black screen with red light

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB12077 "JVM error 545" appears on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


You may need these tricks, especially if the remedy you attempt is to reload your OS:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any state

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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