Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-27-2013
My Device: BOLD 9900 January 2012
My Carrier: Vodafone

JVM ERROR - 517 (Bold 9900)


I have a BB Bold 9900. It displays a white scree with the message JVM Error 517 - Reset.


When I tap on Reset, it returns back to the same scree with the message. Any suggestion?




Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: JVM ERROR - 517 (Bold 9900)

The BlackBerry Device Software encountered unexpected data in a memory location which is used for normal operations.

Ensure the BlackBerry smartphone is running the latest version of BlackBerry Device Software provided by the associated wireless service provider. If the smartphone is not running the latest version, visit the BlackBerry Device Software Updates web site or see KB03621 for instructions on how to update the smartphone.

If the issue persists after a reload or an upgrade of the BlackBerry Device Software, contact the wireless service provider for repair or replacement options dependent on warranty coverage.