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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎10-27-2008
My Device: Not Specified


Hi i recently bought the backberry pearl 8100 from ebay and everything was fine at 1st, however now evertime i satrt it up i get the JVM Error and i cant get past it so i cant use the phone, i installed the desktop manager on my pc so i could reset the phone but it asks fo a security code and i dont know what it is, is there a default code or some other way to reset the phone to factory default??? thanks
New Member
Posts: 2
Registered: ‎10-27-2008
My Device: Not Specified


is there no one who can offer any help with this, or provide me with a contact number for blackberry as i am extremley dissapointed with this problem and the fact that it is proving so hard to get fixed.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless


Hi and welcome to the forums!


Here is the information on your message:




Here is the procedure to resolve:


Step #1

Before starting make sure that BlackBerry Desktop Software is installed on the computer.



Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.



Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

  1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click Backup and Restore.
  4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
  5. Choose a location to save the backup file, then click Save.


To perform a clean install of the BlackBerry Device Software, perform the following steps:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click the Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and click OK.
  5. Click the check boxes next to the names of the applications you want to load, and then click Next.
  6. Click Advanced, and then click the check box beside Erase all currently installed applications.
  7. Click Next.
  8. Click the check box next to Do not automatically backup the application data during the loading process.
  9. Clear the box next to Backup and restore applications installed wirelessly.
  10. Click Next > Finish.
  11. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager


If you need more info please ask!  If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks   


Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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New Member
Posts: 1
Registered: ‎10-21-2010
My Device: 8220 Pearl Flip
My Carrier: Bell


My computer is seeing the Blackberry but when I launch the Desktop Software, it can't connect to it.

New Contributor
Posts: 3
Registered: ‎11-01-2010
My Device: BOLD 9700
My Carrier: O2


I have the exact same problem, it can see my phone but it will not let me back - up data, does anybody know the solution to this problem?


thanks in advance.

New Member
Posts: 1
Registered: ‎05-03-2011
My Device: 9700 bald
My Carrier: student


hi plzz help me i have read what you say about back up , but i cant connect my black berry to my pc .

i have up date my blackberry desktop software but i still cant connect my bb to the computer . and also i removed the battery from m bb to connect but i cont .

so plzz can u help me with that

New Member
Posts: 1
Registered: ‎07-27-2011
My Device: blackberry torch 9800
My Carrier: CEO


[ Edited ]

pablogp wrote:

I have the exact same problem, it can see my phone but it will not let me back - up data, does anybody know the solution to this problem?


hhhthanks in advance.


New Contributor
Posts: 9
Registered: ‎07-21-2011
My Device: 8100pearl
My Carrier: vodafone


Hey Guys , Sorry to say but all of you need to aware about the most important thing that your handset software is totally Corrupt & now you can't backup your handset, only whoever is able to connect to the desktop manager & also have internet, can update or upgrade their handset software online . This is the only solution we have till date.


Plz send it for repairing if it is under warranty !


Plz don't wait for any more solutions & just follow whether I said.

New Member
Posts: 1
Registered: ‎10-12-2011
My Device: ?
My Carrier: ?


hello guys,

you need a new software to fix the jvm error 545Smiley HappySmiley Happy

http://nl.blackberry.com/update/  linkSmiley Happy

New Member
Posts: 1
Registered: ‎01-10-2013
My Device: Bold 9780
My Carrier: Vodafone


This solution did not help because the Desktop Software could not connect to the Blackberry because it was initializing (that's all it does upto the error message).