10-27-2008 04:43 AM
10-27-2008 09:39 AM
10-27-2008 11:02 AM
Hi and welcome to the forums!
Here is the information on your message:
Here is the procedure to resolve:
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
To perform a clean install of the BlackBerry Device Software, perform the following steps:
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
05-03-2011 12:46 AM
hi plzz help me i have read what you say about back up , but i cant connect my black berry to my pc .
i have up date my blackberry desktop software but i still cant connect my bb to the computer . and also i removed the battery from m bb to connect but i cont .
so plzz can u help me with that
07-27-2011 04:15 AM - edited 07-27-2011 04:40 AM
I have the exact same problem, it can see my phone but it will not let me back - up data, does anybody know the solution to this problem?
hhhthanks in advance.
07-27-2011 08:24 AM
Hey Guys , Sorry to say but all of you need to aware about the most important thing that your handset software is totally Corrupt & now you can't backup your handset, only whoever is able to connect to the desktop manager & also have internet, can update or upgrade their handset software online . This is the only solution we have till date.
Plz send it for repairing if it is under warranty !
Plz don't wait for any more solutions & just follow whether I said.