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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-18-2009
My Device: Not Specified

JVM Error 517

So.. I was texting and having conversations this morning and my phone suddenly tells me JVM Error 517 "Reset".  I click the reset button and it continuously comes back to the same screen with the white background.


Any help?

Posts: 266
Registered: ‎04-01-2009
My Device: Not Specified

Re: JVM Error 517

Try these things:

1. A battery pull. Remove the battery for about 3 minutes.


2. Read this article on how to reload the system: http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry





Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: JVM Error 517

FWIW - here is the official RIM KB on the error...same resolution as already recommended:

KB10875 JVM Error 517


Good luck and keep us informed!

Occam's Razor nearly always applies when troubleshooting technology issues!

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Posts: 1
Registered: ‎06-12-2009
My Device: 8310 & 9700
My Carrier: AT&T

Re: JVM Error 517

I know this is an old posting but i thought i would provide an update. If you are using AT&T they recommend a warranty exchange as they state this is one of the JVM errors that will not correct by reloading the OS.

Posts: 26
Registered: ‎03-14-2010
My Device: 8120
My Carrier: Rogers Wireless Inc

Re: JVM Error 517

It actually has been seen to correct the situation.


Though what hardware related JVM Errors sometimes mean is that the underlying issue that caused it might not go away. Rather - it might resurface again in the future.

By taking a look at BTSC site for JVM 517 it results in two hits - Hardware related JVM errors and JVM 517 is displayed on the blackberry smartphone.


So - you can get the handset back up and running from a JVM 517 - and after recovering one myself I haven't seen any further issues in I think it has been over 2 months now.


Hoping i can ride it out - then tell my Service Provider I have a hardware related JVM and trick them into warranty exchanging an almost 1yr old device Smiley Happy

New Member
Posts: 1
Registered: ‎08-25-2010
My Device: Bold 9000
My Carrier: vodafone

Re: JVM Error 517

Vodafone just told me to send it back. The problem I have is that I had recently put some important contact information on the phone and did not geT an opportunity to back up. My PC will now no longer recognise that the BB is connected, is there anyway to manually retrieve this information?



New Member
Posts: 1
Registered: ‎12-28-2011
My Device: Blackberry Curve 3G 9300
My Carrier: XL

Re: JVM Error 517

[ Edited ]

hi, so i connected my blackberry when Communication Port Selection window pops up, but instead of showing USB-PIN:UNKNOW it shows USB-PIN:*my PIN number*. and then i clicked Next and it just loads for a very long time.

I do, however, tried to redo it again but this time it doesnt show any USB-PIN: UNKNOWN. 

please help Smiley Sad

thank you!

New Member
Posts: 1
Registered: ‎02-25-2012
My Device: Bold 9700
My Carrier: Tmobile

Re: JVM Error 517

[ Edited ]

So the BlackBerry textbook that I am studying for the BES Cert says this for error 517: Contact your service provider.


It also says it is a hardware/ software error, ensure you have the right data package installed and are getting a data signalIf Yes, then, this error indicates a BB device has a corrupt file system and needs to have BlackBerry Device Software installed using the application loader tool.



Forums Advisor I
Posts: 715
Registered: ‎05-29-2011
My Device: BlackBerry®PRIV
My Carrier: EE. UK

Re: JVM Error 517

While the error message is on screen, plug it into Desktop Manager and when it say can not connect to device, it will give you 3 options, click the Update option to reload the software back onto the phone.
Craig Ashcroft Elite UK
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Regular Contributor
Posts: 54
Registered: ‎09-11-2013
My Device: BlackBerry Z10, BlackBerry Pearl 3G 9105, BlackBerry Curve 9220

Re: JVM Error 517

You may contact your service provider so they can help you with backing up your data as well as the software reload on the device. It is always recommended to get the latest device software from the carrier's website.


Once you downloaded the device software, use the AppLoader to push the update to the device.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes

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