03-30-2012 10:25 AM
Hi, I need some help... suddenly my phone screen turns white and error message appear as :JVM ERROR 517. Anybody knows how to resolved this please. I tried rebooting by removing the battery but still the same error appears.
04-10-2012 08:49 AM
Sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo