07-23-2013 02:34 AM
Hate this phone.. I got a JVM Error 545
Tried updating software and it keeps failing, and now it's giving me error 507 and asked me to visit www.blackberry.com/507
WOW such a great help..
Can anyone tell me what to do?!
07-23-2013 05:05 AM
Welcome to BlackBerry Support Forums
The 507 error, which basically means that a part, or all of the actual OS is missing from the handset, You have to reinstall the device Software to recover from this error , You can try those steps :
1.Locate your Carrier and Download the OS you desire from here BlackBerry Software Download Site
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders :
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop
Or follow this Knowledge Base :
KB02792 : BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software
07-23-2013 07:41 AM
So what is your issue ? Have you followed those steps as suggested ?
Please share with us so that we can help .
07-23-2013 10:29 AM
Hi there ,
If you are having problem then please try this Method to load the OS :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
But please note , this methods will delete all user data from within that device . If you have a previous backup or using BlackBerry Protect then you can restore it from there .
Try it and let us know how it goes.