Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-21-2012
My Device: Bold 9900
My Carrier: O2

JVM Error 545



I woke up this morning to find my phone displaying the message 'JVM Error 545'. After trying countless times to restart it,  I looked on the troubleshooting page of this website for help. It told me to update my phone via the computer as I may not be running the latest software. This is probably true because I have not been able to log in to my Blackberry ID for several months now. When I try it simply says 'authentication failed'. I therefore tried to update it via the computer, only to be told that because my device cannot be recognised, my only other option would be to restore it to factory settings. I really do not want to have to do this, as I do not want to lose all of my files. Could anyone advise me of a way to fix this without restoring it to factory settings?


I have well and truly lost my patience with Blackberry now. It is my second one and will definitely be my last. My family have been through several through no fault of out own. However, I still need it until I can upgrade it, so if anyone has any answers they will be greatly appreciated.


Thank you.

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: JVM Error 545

Hello JordanBurgess


Welcome to the forums and sorry to hear about your issue.


Have a look at the below article which should help you out. 


"JVM error 545" appears on the BlackBerry smartphone



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!