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New Contributor
Posts: 8
Registered: ‎10-31-2013
My Device: Curves 9360 model RDC71UW
My Carrier: Bell Mobilité

JVM:INFOp........critical error



I have issus with my BBCurve 9360. Since last update, the batterie is draining fast, and even faster when I'm on facebook. It also shut down when ever he want. Someday it doesn't turn off and the day after he shut down couple of time, even if im on the phone at that moment !!!!!


I have removed the data card and the same problem continue, so i've put it back in.

I have done the command ALT+lglg and I have 2 errors that I can delete, here are the details


ERROR #1 : JVM:INFOp=289cf26e,a='' ,o='',h=e001507 - this is just error in status

ERROR#2 :  JVM:INFOp=289cf26e,a='' ,o='',h=e001507 - this one is the same as the other but the status is CRITICAL ERROR


Both even detail is the same

Name : System

Gravity : one is ERROR and the other one is CRITICAL ERROR

GUID : 97c9f5f641d25e5f

Time : the critical error is dated déc. 31 1969 20:00:00

            the other one, just error is today nov. 13 2013 10:44:54


Can somebody PLEASE HELP me, im desperate at this point Smiley Sad


thanks in advance,

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: JVM:INFOp........critical error

Downgrading the OS...





the best way to upgrade or downgrade is google your BB model

and download the latest O/S available.

it doesnt have to be from your carrier, you can use O/S from any carrier you like.


- install DM and O/S on your PC

- download BBsak and install on your PC

- backup your BB twice using DM, in case one of them is corrupt.

- run BBsak and choose "wipe device" , wait untill you get error 507

- go to my computer -  local disk C - program files - common files - Research In Motion -

Apploader and delete Vendor XML

- double click on Loader, and just install the new O/S

- once its done, reboot the BB, then using DM to restore your back up

- done !







Hi Monica_C_1981


Regarding downgrading the OS you can try those simple steps :


1.Locate and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

2. Now Double Click  on the file that you Downloaded to Install it on your PC


3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.

4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders  :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML


5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe


      Downgarde will continue then After Installation of New OS restore your backup using BlackBerry desktop




As you already downloaded the OS pack so you can skip # steps 1 , and continue with the rest .But please note don't Install multiple OS pack on your PC , if you already have any other OS pack install in your PC other then the one you'll be using  then Uninstall it .



VIA | Elite II


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New Contributor
Posts: 8
Registered: ‎10-31-2013
My Device: Curves 9360 model RDC71UW
My Carrier: Bell Mobilité

Re: JVM:INFOp........critical error

I did it, and my problem still there !|!!!!!!