09-19-2013 08:05 AM
Welcome to BlackBerry Support Forums
Verizon said correct , you have to Relaod the OS to recover from this error , go through this Knowledge Base article and follow those suggestion to reload the OS :
KB30332 : "JVM Error 517" appears on the BlackBerry Bold 9900 smartphone
Try it and let us know.
09-19-2013 02:37 PM
The problem I seem to have is the desktop program will not communicate with the device (because it does not fully boot up??) it is stuck on the white screen with the error showing.
What to do next?
09-19-2013 02:47 PM
Hi there ,
If your device had a problem in communicating with Desktop software then refer to this Knowledge Base and try those suggestion :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , this method will delete data from withi that device . If you have a previous backup or using BlackBerry Protect then after reload you can restore your data from there.
Let us know of your progress.
09-20-2013 08:32 AM
Thanks for the info. I tried following the steps KB10144 with no luck. At the bottom of KB10144, it tells me to try the steps in KB20371. These steps did not work either. At the bottom of KB20371, it tells me to try the steps in KB10144. This process now is going in circles.
I need connect a different Blackberry and everything communicated fine with that one so i know its not a problem with my computer or USB cable.
09-20-2013 02:07 PM
Hi there ,
If above method didn't help or worked , then you have to try some other methods !
You can try this KB Article :
KB27956 : How to recover a BlackBerry smartphone from any state
Or follow those instructions :
( Credit JSanders )
1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device. BlackBerry Software Download Site
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
09-21-2013 02:36 PM
WOW. Finally it came back to life! KM27956 seemed to be the steps I needed to take.
It slowing started communicating and eventually was back on line. I have since set up my exchange and have all my contacts back. And did not lose any photos on my camera.
Thanks for all the help.
09-21-2013 02:40 PM
You are most welcome... I'm glad you finally made it !