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07-21-2013 03:47 PM
Please start here:
If, per that KB, an OS package exists for the language and capabilities you desire, then you can proceed. If not, well, then what you desire is simply not available.
If it is available, then it is a matter of using the information from that KB as you proceed, and installing the proper OS package to your BB, ensuring that you select the proper language options (usually there are two of them during the OS install) during the install. Then, after it is installed, you activate the language you desire within the main Settings of the BB device.
For the OS loading, the simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package you desire:
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
07-22-2013 06:04 PM
That result is typically due to one (or more) of the following:
Please carefully triple check all of those.
07-22-2013 06:09 PM
Oh, it's the exact same one as the one that is currently on my BB. I had deleted some of the languages that were intalled on my phone when I got it thinking that I wouldn't need them, but now I do.
07-22-2013 06:26 PM
Ahhhh...OK...then you need a different process, one that allows you to reload what is existing...from a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
Good luck and let us know!
07-23-2013 07:45 PM
07-24-2013 09:14 AM