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Highlighted
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: KB16037 - Perform a test using the hardware diagnostic tool on the BlackBerry smartphone


halala wrote:
seems to be cool stuff but my BB got hanged at Keypad Backlight Test. Any suggestion ??

Try performing a battery pull on the device.  Perhaps try an OS upgrade?  I've never failed any tests with the devices I've tried so I don't know what to really offer for help here.  Does the keypad backlight work properly?

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