02-17-2011 03:53 PM
Hi, I recently download the trial of Kaspersky Mobil 9 for my Torch, and after installing and restarting the mobile I don't find the kaspersky app icon, and looks like if I did not installed it, but I did, and says that was installed successfully. I did it two times and still I don't see the icon.
02-17-2011 05:45 PM
below the clock to the right is a magnifine glass. tap that and type the apps name and if its on the phone it should show you the shortcut. then press and hold it for 4 seconds if you want to save it to faves.
02-18-2011 04:43 AM
To check if 100% if it has been installed.
Go to Menu>Options>Device>Application Management
Under Applications (All) list scroll down and look for the application within the list of applications you have on your phone or search it. (recommed to try both ways)
If it isn't listed then it hasn't installed even though your torch has said it has. If so Try install a free app off app world and see if that install properly and you can access it - this step will determine if its a problem with your Torch or just the actual application.
Otherwise try simple things like check OS requirements / compatibility for the application in question. Sorry I don't mean to sound patronising but even sometimes I overlook the basic stuff when things don't work for me.
02-18-2011 08:17 AM
Hi again, I did it as you said and nothing. Unfortunately the Kaspersky mobil security it is not on the app world I download it from their webpage http://www.kaspersky.com/mobile_security_trial?cha
02-18-2011 08:53 AM - edited 02-18-2011 08:54 AM
Hi and welcome to the forums!
Some programs do not have standard icons Icons, you can see and select them in the application switcher only.
Also it may be hidden, press the menu key and select "show all" then check your down load folder and application folder, first and then all other folders.
02-18-2011 09:24 AM
You checked that the application is installed as Hiren suggested and you can't locate the Icon using menu "show hidden. Try a battery pull as listed below last stop is re registering the device and getting
service books resent. After that I'd call Kapersky support.
No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed
If that doesn't work : Reregister the device and resend service books;
Go to options advanced options, Host Routing Tables, click to enter. DO NOT click on any listing.
Press menu key, and select register now.
You will get a verification message and then confirmation messages for each email.
Let us know how it goes!