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04-13-2009 07:12 PM
I've had a lot of issues myself with rebooting. Sometimes as much as 3-4 times a day. I tried everything and it was driving me crazy. Finally the latest leaked version (.113 ) seems to have stabalized it. It's rebooted a few times since, but maybe only once every 4-5 days or so. So if y'all haven't loaded the leaked .113 version try to hang in there until Verizon finally (hopefully soon) releases their next supported version.
05-16-2009 04:27 PM
We have 3 of these, Once since Jan and two since March. All three reboot randomly. We have removed everything and still no relief. I do believe that the processor in this phone is underpowered for what it is trying to do. Very slow an sluggish.
Verizon's policy is that after the first 30 days an exchange is a refurb and I for one am not trading my new phone, albeit less than dependable, for someone else's abused repaired phone. This is my 5th different BB in 6 years (I had ti use them for work for a whiles) and all the others were more dependable. IF the iPhone were a CDMA phone this phone nor AT&T wireless would exist today; I have buddies with iphones and they are awesome devices but with the AT&T service calling them a phone is an oxymoron. The only good thing about the Storm and Verizon is that unless it is in the process of the twice a day reboot I can make a call from just about anywhere and I can hear the party I called and they can hear me.
05-16-2009 04:30 PM
Hi and Welcome to the Forums!
While I don't see a question in there, when you say you have "removed everything"...does that include the SIM? In the US, the SIM is not needed and removal of it is reported to improve (no, not cure) the random reboots. I can attest personally to the accuracy of that statement.
05-18-2009 03:55 PM - edited 05-18-2009 03:58 PM
You are correct. No question. Just complaining.
At the time of my original post, the steps I'd taken to resolve the rebooting issue were:
Removed BB apps and data I wasn't using (like VZNav, the IMs, the help, the languages, etc).
Removed all third party applications (I had Google Maps and and a few others, not a lot).
Removed SIM card.
Removed memory card.
Shut down everything properly (using Close).
Ran Wipe Memory all the time.
Pulled the battery.
Put a folded piece of paper between the battery and the battery cover to hold the battery firmly in place.
Didn't lay the phone flat on it's back. Some people said that's when the reboots happened to them.
Talked to Verizon's technical support.
Wiped the device.
Re-registered my phone.
Replaced the service books.
Moved rarely used Icons into folders.
Hid unused Icons that I couldn't remove (manage connections, setup wizard, etc).
Updated the OS to .122 (Bell version).
With the Bell version, the reboots were less frequent until about 2 weeks ago. It started rebooting at least twice a day. And then the display started screwing up. IMHO, despite the erratic behavior of my screen, the Bell version was better than .75. I missed the little box that helps you move the cursor around and the clear panel behind the camera display.
By Wednesday of last week, I was ready to chuck it against the wall. I called Verizon and they sent me another Storm. They said they could not guarantee that it wouldn't be a refurbished model. I figured it couldn't be any worse than what I had then and if it rebooted as well, I'd keep trying until either my warranty expired, or I had a phone that worked.
When I spoke with Verizon (both times), I talked to someone who was very friendly and knowledgeable. They were aware of the troubles that Storm owners are having and I didn't have to justify wanting a replacement. I told them that I had tried a wipe, was careful with memory usage and I even told them I updated to .122 and they said no problem and sent me a replacement.
The replacement arrived on Friday. It was brand new. The date on the inside of the battery cover says 09 04 01, which I am hoping means April 1, 2009. It had all the protective stickers on it (still does actually) and there are no finger prints or scratches anywhere.
I ran the transfer wizard from Desktop Manager. I've used it all weekend and (knock on wood) so far it's been ok.
I really like this device. I hope this one is good!
Thank you for the welcome!
05-18-2009 04:01 PM
Wow! Excellent report! Can you stick around here a while and help others out?
So -- the replacement device...still on .75? There are reports that some of the versions beyond .122 are even better (.141?????)... But, I've heard of no one who has eliminated the random reboots -- just made them less frequent. Nor have I heard of anyone who has eliminated the need for an occaisional batt-pull reboot...again, just made the need for it less frequent.
05-18-2009 04:25 PM
haha Sign me up!
I think the occasional battery pull is a good thing. Like an oil change.
My niece just received a Storm for her birthday (early May). When I asked her about reboots, she said that it hadn't. But sadly about an hour after I asked her, it rebooted (I didn't do anything to it, I swear). Her's is on Verizon and is running .75. Mine is also .75. My fingers, toes, and eyes are all crossed that this one is ok.
05-18-2009 05:57 PM
07-04-2009 08:00 AM
07-04-2009 08:07 AM