08-07-2013 12:28 PM
While on a phone call when I press either the keypad on the screen or on the keyboard it will not be recognized by the automated system on the other end of the line although I can hear the sound of the key press.
For example, when I call voicemail an automated voice will say "press 1 for the main menu", I will press "1" and hear the tone but it will not be recognized. This happens on every automated service not just those belonging to my carrier.
08-11-2013 11:42 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Then test the phone calls and key-tones while on a call prior to restoring any data. Let me know if the issue still persists.
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