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BlackBerry® OS Smartphones

Posts: 40
Registered: ‎11-23-2010
My Device: Not Specified

Keyboard Backlight Not Working?

We're trialling Blackberry and I've had two users contact me to say the keyboard illumination doesn't work.


On mine, if you press a key the keyboard lights up depending on the ambient light i.e. I can move it under/away from a desk lamp and see the keyboard light up or go off.


So, assuming their phones aren't broken, is there something they are likely to have missed?


I notice the light sensor appears to be the LED.  I also can't seem to find a hotkey to turn on the keyboard backlight if it isn't on by default?