Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-04-2013
My Device: 9800 Torch

Keyboard Freezes/Convenience Keys/Freeze/Mute Turns On & Off

I have a 9800 which has had it's fair share of drops, but with a case.  In the recent couple months, some interesting things have been happening and I'm hoping someone out there can help me. 


It started with the keyboard changing languages (US to UK) which was a little annoying, but bearable.  Then as I'm typing, I'll get things as if I'm holding down the ALT key.



The next problem is while I'm on the phone, the mute kicks on and off, messing up my conversations.  I thought at first it was me hitting the button with my cheek, but this also happens on speaker phone and even if I set it on my desk and not touch it.


The latest is the keyboard and convenience keys stop working on occasion.  If I run my fingers all over the keyboard, it comes back and works fine.  I thought it was a stuck key at first, but I could sit there and just press one key until it comes back alive. It started out once every other week and progressively got worse until almost every time the screen goes off, I have to mash the keys to get the keys to work.


Reading some forums, I decided to wipe it and reinstall the OS, which the only difference is it seems faster, but the problems are still there.


Hope there is a fix as I'm stuck in a plan until the fall (at that time I can get un upgrade on my plan) . I don't want to go out and get a new phone since I can't get the 9800 and if I do go for a new phone, I wouldn't mind the new BB, but that's a month away and probably $$$.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Keyboard Freezes/Convenience Keys/Freeze/Mute Turns On & Off

There's really not much more you can do other than an OS reload. If that doesn't work, nothing will.

Cheers. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Forums Advisor I
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Keyboard Freezes/Convenience Keys/Freeze/Mute Turns On & Off

Guru III
Posts: 32,153
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Keyboard Freezes/Convenience Keys/Freeze/Mute Turns On & Off

Sounds like a broken or loose ribbon cable, not an easy fix to open up the device either.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V