12-04-2011 11:18 PM
The button on the top of my phone is broken, so I cannot lock the keyboard. I also cant seem to make the side keys lock the keyboard either. Any other options besides setting a password?
12-28-2011 08:06 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo
Once you do the following if you are having the same issue then it would appear to be a hardware issue. There is no other option other than to set a password for the device.