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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎06-04-2013
My Device: Blackberry Bold 9900
My Carrier: Bell

Keyboard Not Working

[ Edited ]
Have a bb bold 9900 I key hasn't been working for a month, haven't been able to take it into bell yet Now I checked my phone the other day after about an hour of not using it and I was able to send a text then the phone would freeze, now I can't unlock the phone because no buttons on the keyboard work, neither does the unlock button now... Please help
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Keyboard Not Working

Hello Holly,


Please perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:

In the case that this process fails to resolve the issue, please contact your point of sale for options.

Thank you.




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