01-16-2013 05:32 PM
My blackberry is about 8 months old and has developed an issue with the keyboard. It either double spaces, double letters or doesnt register when a key is pressed. I spoke with ATT about it and they told me to roll it back to original settings and attempt reloading each of my files one by one. It is still an issue and I'm losing patience with this thing. I use this phone for work and can't afford to be with out a phone and its almost impossible to send a text or e-mail when the keyboard keeps messing up. Any ideas on what the problem may be and how to fix it??
01-16-2013 06:19 PM
Hi and Welcome to the Community!
I spoke with ATT about it and they told me to roll it back to original settings and attempt reloading each of my files one by one. It is still an issue
By that, is this what you did?
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure...and you would need to follow up again with ATT about that.
Good luck and let us know!