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New Member
Posts: 1
Registered: ‎01-16-2013
My Device: Bold 9900
My Carrier: ATT

Keyboard issue

My blackberry is about 8 months old and has developed an issue with the keyboard. It either double spaces, double letters or doesnt register when a key is pressed. I spoke with ATT about it and they told me to roll it back to original settings and attempt reloading each of my files one by one. It is still an issue and I'm losing patience with this thing. I use this phone for work and can't afford to be with out a phone and its almost impossible to send a text or e-mail when the keyboard keeps messing up.   Any ideas on what the problem may be and how to fix it??

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Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Keyboard issue

Hi and Welcome to the Community!

 

First...


erik_smith wrote:

I spoke with ATT about it and they told me to roll it back to original settings and attempt reloading each of my files one by one. It is still an issue


By that, is this what you did?

 

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure...and you would need to follow up again with ATT about that.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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