01-24-2013 02:42 PM
I bought my used 9900 but soon I got the first issues.
My big problem is that I bought it back in south africa and I'm now in Portugal, without any receipt.
My keyboard is faulty the s, w, h, l keys don't work, which make my life very difficult, and a few days ago the phone stop ringing is always in silent mode.
I've reinstalled the last OS avaiable and nothing changed, so I believe that is an hardware issue.
Any Advices both for home repair or to claim warranty?
All the best to all
Model info and OS version: 9900 / 188.8.131.525
Apps and free space
File free before and after a battery remove/replace:155.2MB
Did a battery pull fix your issue? No
01-24-2013 04:25 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, for a warranty claim, your escalation path is not here, in these forums, nor is it direct to RIM. Rather, it is through your place of purchase...even if working with them may be challenging, they are your contractually required warranty service provider (unless, in your region, things work by service center...I cannot tell, but your original purchase documentation would have detailed exactly how to seek warranty support). You have no free path by which to bypass them and seek help direct from RIM.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here:
I wish the news were better for you, but the contracts dictate everything that everyone is bound to.
To skip your warranty, you would need to seek out a local (to you) shop with a qualified BB hardware technician.