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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-25-2012
My Device: torch 9860
My Carrier: telus

Keyboard issues

Hi I have a BB Torch , 9860 OS 7.1.0 921  and Telus as the carrier with keyboard issues.


For the past 9 months of the 14 months since owning the phone the keyboard sometimes adds extra letters or numbers while typing either a phone number or regular email, I can start a phone number of 90525 and have 9052225, one touch of the 2 and I get 3 two's.  It happens with letters also, or I type the letter and no letter shows up just a blank space.


I have spoken to Telus a few times,  standard battery pull, and I also did a security wipe and a reload,  


Went to the Telus store in the Brampton mall but they also were no help. they  just wanted to ship away,


Time for BB stores in Canada like Apple, enough of the lousy service of the Carriers.


Thanks for any help


Don K




Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Keyboard issues

I too wish there were stores but RIM has made the carrier responible for the service and warranty.


From what you have described I dont think you can do any more and need a repair done or device replaced.


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