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New Member
Posts: 1
Registered: ‎09-24-2013
My Device: Curve 9320
My Carrier: Virgin

Keyboard light problem

i have had my Blackberry 9320 for around six months, but now the light on my keyboard isn't switching on when I take the phone out of the case or when press any of the keys.  The phone hasn't been dropped otr gotten wet.  It sometimes comes on halfway through sending a text or when I'm using it for browsing.  Is this a fault my phone has developed or is it soemthing that I can reset?

 

I can manage with it like this , but it is a real problem if texting.  Any help would be greatly appreciated, I think the phone is great aside from this issue.

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Hall of Famer III
Posts: 58,156
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Keyboard light problem

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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