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New Member
Posts: 1
Registered: ‎06-21-2013
My Device: Curve 9360
My Carrier: Etisalat

Keyboard lights up, but screen is black.

Hi, sorry if this question (or similar) has been asked before but I have searched through and I can't find the solution I need!

Ok, my problem is that my phone will turn off if I haven't used it for around 10 minutes. If I then try and turn it on, nothing happens. So I take my battery out, wait a minute or so and the replace it. The red light comes on so I attempt to turn on my hpne as normal but this is where the problem is. The keyboard then lights up, but the screen stays black. 

My phone will eventually turn on after I have taken out and replaced the battery around 15 times - but obviously this is not very goodSmiley Sad my screen also sometimes just goes fuzzy and pixelated.

If anyone has any solutions as to how to stop my phone doing this - it would be much appreciated.

Hall of Famer III
Posts: 57,242
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Keyboard lights up, but screen is black.

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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