06-21-2013 04:37 PM
Hi, sorry if this question (or similar) has been asked before but I have searched through and I can't find the solution I need!
Ok, my problem is that my phone will turn off if I haven't used it for around 10 minutes. If I then try and turn it on, nothing happens. So I take my battery out, wait a minute or so and the replace it. The red light comes on so I attempt to turn on my hpne as normal but this is where the problem is. The keyboard then lights up, but the screen stays black.
My phone will eventually turn on after I have taken out and replaced the battery around 15 times - but obviously this is not very good my screen also sometimes just goes fuzzy and pixelated.
If anyone has any solutions as to how to stop my phone doing this - it would be much appreciated.
06-22-2013 01:09 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!