09-11-2012 01:00 PM
I bought my 9360 from someone on Sunday and yesterday I unlocked it and this morning it stopped working. Currently the mute button is the only one that works and the scroll pad is still sensitive so I can still move the cursor around but can't click on anything or type. I've tried taking the battery out but that didn't help. Any suggestions for how to fix it? Has anyone else had this problem before? Thanks.
09-11-2012 01:09 PM
Open the device up by removing the battery.
Do you see a small white pink/red sticker inside the housing, about a 1/4" square?
What color is it?
It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code