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New Contributor
Posts: 2
Registered: ‎01-27-2013
My Device: torch
My Carrier: att

Keyboard not working

Yesterday for some reason my keyboard stopped working. I have pulled the battery, uploaded latest update, etc. Nothing seems to solve the problem. 

 

I did not drop it,  get it wet or sit on it or anything I can think of that would of caused a problem. Have others had this problem and what can I do to solve it.

 

I'm one of those who has the big thumb problem so the screen keyboard is all but worthless to me. Any help hear would be great.

 

Thanks
wway

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Keyboard not working

If you've done a battery pull and updated the OS, that pretty much rules out a software problem.  Seeing as it's probably hardware related, you should take it to AT&T to see what they say.  If they believe it's due to negligence, you're out of luck as far as getting a free repair.  If they believe it's related to a manufacturer's defect and you're within the first year of ownership of it, you can get it replaced/repaired for free or for a very reasonable price.

 

I'm going to go out on a limb and suggest that they'll probably try to put the blame on you and will refuse to do anything with it.  If that's the case, have a look around the internet for a second-hand device to replace it with, or better yet.....wait three more days until BlackBerry 10 arrives and treat yourself when the phones hit the market.

 

 

I hope that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

have gottRe: Keyboard not working

You might not have gotten it "wet" but is the device EVER in any moist or humid environments, such as a bathroom counter during a hot or steamy shower/bath, a kitchen, or a gym locker or sweaty pocket during a run or exercising?

Anything like that possible, in the past few months?

 

By the way, I have fat fingers/thumbs also. And I love (and excel at) typing on th e fill touch screen Torch and Storm models in the past. So... don't blame your thumbs. The BlackBerry keyboards are very forgiving of fat thumbs,. I know.

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New Contributor
Posts: 2
Registered: ‎01-27-2013
My Device: torch
My Carrier: att

Re: Keyboard not working

If that is the case where i got the phone wet 30-60 days ago from either a swetty pocket or a walk in the rain what can i do to help resolve the problem?

Highlighted
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Keyboard not working

Perhaps not much at this point if any corrosion has occurred... I would try this:

 

1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code