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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: Bell

Keyboard stopped working

My torch is just two years old and the keyboard and main keys stopped working.  The touch screen still works, but nothing from the keyboard.  I cannot upgrade until April, so I am stuck without a phone.  Anyone have any suggestions. 

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Keyboard stopped working

Have you tried removing the battery from the device?

You can test the hardware of the keyboard by going to Options >type Status in the search bar and go to Device and Status Information. On the screen type the letters T E S T. You can run the diagnostics for the keyboard (and other diagnostics) in order to test and be sure it's not a software issue.

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