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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎09-27-2011
My Device: Torch 9800
My Carrier: comcel

Keyboard went missing - Screen does not adapt to turns

Hello! I have a BB Torch 9800 and for some reason the digital keyboard went missing - I can not get access to it - and furthermore when I tilt or turn muy phone the screen does not adapt to the new positiion.  How can I fix this, please. Thanks, Maria

Contributor
Posts: 12
Registered: ‎09-26-2011
My Device: torch 9800
My Carrier: telus

Re: Keyboard went missing - Screen does not adapt to turns

the first thing you should try is to remove the battery with the handheld on. this is called a battery pull and will solve most problems with a bb. hope it helps!

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New Contributor
Posts: 2
Registered: ‎09-27-2011
My Device: Torch 9800
My Carrier: comcel

Re: Keyboard went missing - Screen does not adapt to turns

Sorry - removing the battery did not work - the screen still does not adapt to movement - and the screen keyboard is still missing. help me!