03-19-2013 12:48 PM
Hello. The keyboard of my BlackBerry 8520 is not functioning. I tried updating and downgrading my OS. But still, I end up with the same problem. I still can use my BB though but I have to press either H, L, S, and W keys. I've been through this for almost a week now, and seriously its very annoying. Can anyone help me with this? Your help is very much appreciated.
03-21-2013 01:20 PM - edited 03-21-2013 01:21 PM
Hi and Welcome to the Community!
What you describe could be caused by moisture damage...if there is any chance of that, then
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
It may well be too late for that, but you never know.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Failing that, you may well have a hardware problem, for which no amount of internet-distance diagnosis nor recommendation can help. Only in-hand evaluation by a qualified hardware technician can give you a proper diagnosis and estimate.
Good luck and let us know!