04-07-2013 10:53 AM
This morning, I was using my Blackberry, I left it for about 30 minutes and when I came back, the keyboard was not working, I have tried turning it off and on, pulling all the cards out (Sim, memory) and I don't know what else I can do.
Please can you get back to be as soon as possible.
04-07-2013 01:08 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
04-08-2013 03:30 PM
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
The problem still seems to be there. Is there anywhere that I can send it for a repair?
I don't know. I don't know where in the world you are. And even if I did, I don't know your local repair shops.
I also don't know the state of your warranty...for if you still have such, you might be able to seek help under those terms.
Good luck and let us know!