10-24-2012 12:54 PM
Hi, when I boot my Blackberry Bold 9780, the keypad illuminates and the full backlight is displayed.
However after reboot, the light goes off and does not come back on, this makes typing really difficult at nights as well.
I was told it is a software glitch since the phone clearly shows that the backlight is working when it boots and a flash will rectify the problem.
Can anyone offer me the direct step by step to successfully flash my phone?
10-29-2012 06:06 PM
Welcome to the BlackBerry Support Community.
Please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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