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Posts: 94,514
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Keypad Not Working

I've never had to remove the motherboard, only the battery and SIM/Media card. The dry white rice should suck the moisture out.

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Posts: 2
Registered: ‎05-23-2013
My Device: Bold 9900
My Carrier: Rogers

Re: Keypad Not Working

My keypad on the 9900 is actually skipping letters.  When I'm texting it is very frustrating to keep going back and correct spelling mistakes.  I know the keys work, they just sometimes do not seem to "register"??  what could be the problem?

Posts: 94,514
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Keypad Not Working

Moisture problems.

 

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.

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New Contributor
Posts: 2
Registered: ‎05-23-2013
My Device: Bold 9900
My Carrier: Rogers

Re: Keypad Not Working

". On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc."

 

Not quite understanding what you mean here? (See above)

 

I will try the drying out teqnique unfortunately my phone is a work phone and need it everyday.  I see you mention this with keypad actually sticking.  Mine is not sticking it's SKIPPING the letters.  Same thing??

thanks for your help

Posts: 94,514
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Keypad Not Working


Tinkerbell1969 wrote:

 

I will try the drying out teqnique unfortunately my phone is a work phone and need it everyday.  I see you mention this with keypad actually sticking.  Mine is not sticking it's SKIPPING the letters.  Same thing??

thanks for your help


if it is moisture and you do not try it out, the issues will only get worse. it will need more than a day.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code