04-13-2013 10:28 AM
Hi, I got a BB 9790 Bold, the problem with this phone is that the keypad mistypes the wrong thing for
if i type the letter a it will show on the screen as ou.
or if i type the return key it wont return instead it will type the letters yi.
Secondly the scroll pad does not light up!! But when press inward it light ups.
The problem start with the scroll pad and became worse!!!!
Kindly help me out as i have taken it to two technicians and they dont seem to know the problem!!
04-16-2013 11:40 AM
Welcome to the forums.
Have a look at the following article which may help you out with your issue.
Hope this helps. Let us know if you need anything else.
Have a good day.
04-16-2013 12:11 PM
Hi thank you for that information, but my first problem has not been addressed!! I cant open my phone because it has a password and the key pad is not typing the correct letters!!! Please advice :-(
04-19-2013 11:44 AM
Dear BB Team,
I have tired your advice, and the phone still is misbehaving like before,
it has not changed a single bit, instead its become worse,
the Scroll pad does not now even light up, and the key pad is not typing correct
letters as before. Kindly please advice :-( our should I just trash the phone in the bin??
04-19-2013 11:50 AM
backup the device on the blackberry desktop manager, clean the device and try repairing the phone by starting phone. After clearing the data on the phone, the requirement for a password should go away from your phone. You can restore the data from the backup once you have resolved the problem on your phone using the fixes posted above.