10-26-2012 12:23 AM
I have a Blackberry Bold 9780. Recently, my keypad and my trackball stopped working. Right now, only one of the side buttons is working (the one that says "say a command").
My moisture indicator is white. I have tried removing my battery and leaving it overnight and restarting the device the next morning. I have tried reinstalling the OS. Nothing seems to be working.
My phone was working fine. I put it in my bag for 10 mins and when I took it out, it gave me this problem. I don't remember letting anything else happen to the phone that could have caused the problem.
10-26-2012 06:45 AM
Welcome to BlackBerry Support Community Forums
As you mentioned that you tried Reinstalling device OS still no go ,And if you are sure that your device has not got wet or any moisture intrusion then you can try visiting a local repair shop and try replaceing the keypad to see if that helps.
But if you are unsure then follow those suggestions Got Your BlackBerry Wet?
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