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New Member
Posts: 1
Registered: ‎03-07-2013
My Device: 8520
My Carrier: Digicel

Keypad doesn't work - curve 8520

My keypad doesn't work anymore on my 8520 and the screen will only stay on if I connect the charger. If I remove the charger the screen will only stay on for about 5 seconds. I don't really want to fix the phone because I just want a new one, but I want to know if there is anyway I can get my information off it like my phonebook contacts through some sort of desktop connection. I really need the numbers I have on the phone.

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keypad doesn't work - curve 8520

Hi and Welcome to the Community!

Please see the link in my auto-sig on this post for proper backup instructions. If you can keep your BB running, regardless of what the display shows, you should be able to take a backup...and you really really really need a solid backup, given what you are describing (it could get worse as time passes).

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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