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New Member
Posts: 2
Registered: ‎01-28-2014
My Device: 9720
My Carrier: Vodafone

Keypad hung ? software problem

I purchased Blackberry 9820 (Bill no SLF02A041020113447) from Croma Oberoi Mall on 2 Jan 14. I was assured by the sales person that Croma will provide after sales service in case of any problem. I went to Croma on 16 Jan as there was a keypad problem. The Croma person told me to go to Blackberry center. The Blackberry center at Irla repaired the software problem on 17 Jan (I had to wait there for 3 hrs). As this problem recurred, I went to Croma on 25 Jan . The Croma person did not offer any help or support or made an offer to exchange the mobile. On the contrary, he said that software problems are common with Blackberry. 

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keypad hung ? software problem

Hi and Welcome to the Community!

 

I don't actually see a question in your post...was there a specific question you have?

 

In the meantime, please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎01-28-2014
My Device: 9720
My Carrier: Vodafone

Re: Keypad hung ? software problem

The key pad suddenly hangs Does not work sometime. It start vworking again after removing nattery and restarting.

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keypad hung ? software problem

Still no question...so I guess all I can say is "good job!"


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎02-01-2014
My Device: BlackBerry Curve 9300
My Carrier: Dubai

Re: Keypad hung ? software problem

Hi People,

Can you please help me with my phone.

Its a BlackBerry Curve 9300. Whats happening lately is that I am unable to unlock my phone as the square need thing in the centre dosent go away. i have removed the battery and tried all those things but the center square thing never goes. I took it to the BlackBerry center but they said that since the phone is 2years old, they cant repair it (Strange and weird). I took it to some local phone correctors and they said I would lose all my phone contacts!

I don't want to lose my contacts please help me!

Thanks in advance.

 

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keypad hung ? software problem


sadhanajha wrote:

Hi People,

Can you please help me with my phone.

Its a BlackBerry Curve 9300. Whats happening lately is that I am unable to unlock my phone as the square need thing in the centre dosent go away. i have removed the battery and tried all those things but the center square thing never goes. I took it to the BlackBerry center but they said that since the phone is 2years old, they cant repair it (Strange and weird). I took it to some local phone correctors and they said I would lose all my phone contacts!

I don't want to lose my contacts please help me!

Thanks in advance.

 


Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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