03-28-2013 02:30 PM
The entire keypad on my BB Curve 8520 has frozen. I can hear that I am getting messages, calls etc but am unable to access the phone. I plugged it in to my computer to update it to see if that would help and it briefly allowed me access but has now frozen again. I plugged it in again to see if it would unlock again but it didn't work the second time. Please help if you can!
03-28-2013 06:54 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!