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New Member
Posts: 1
Registered: ‎12-23-2009
My Device: Not Specified

Keypad lock reset?

My Pearl is no longer recognizing my keypad lock password for some reason.  I'm down to my last try before very bad things happen.  How do I reset it?

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Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keypad lock reset?

Hi and Welcome to the Forums!

 

You don't. The password is a security feature of BB's. If you enter it wrong too many times in a row, your BB wipes clean. There is no backdoor password. There is no secret way around it. The only cure is to enter it correctly. It is likely that you think you are typing some sequence when in reality you are typing something else -- most often due to a key modifier (alt, caps, etc.). But, with only one try left, it will be pure luck for you to try something that will work. After your BB wipes clean, you will want to restore from your most recent backup:

  • KB10339 How to restore data from a backup file to a BlackBerry smartphone

 

Good luck and let us know!



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