04-16-2013 02:48 PM
Hi, My blackberrys keypad isn't working. It goes through phases, where it will work, then my spacebar goes and I cant use it? I press the button hard, and it wont come up! It stays like this for along time. Why is this? Also, my blackberry sometimes doesn't turn on with the power button, I have to take the whole battery out. And Yes, Im pressing it for a long time. Ive had my blackberry for a while now.. Is this a battery problem? how can this be fixed? Thanks x
04-16-2013 03:40 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Is this a battery problem?
It is possible...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!