12-05-2012 03:06 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. If it turns out to be your BB, then a PC that meets the requirements for the Desktop Software will be required:
Good luck and let us know!
12-05-2012 03:07 PM
12-05-2012 03:27 PM