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New Contributor
Posts: 4
Registered: ‎12-12-2012
My Device: curve9320
My Carrier: virgin
Accepted Solution

LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

My daughter has tried to activate BBM7 on her phone -this did not work as she needed to input her password (which she has forgotten) or her prompt question (which she has also forgotten) How can we regain access to her BBM account ? Hav spent ages on the phone to Virgin who could not help and the only assistance available from BBM seem to be various email links that I do not understand as I am a complete technophobe !!! All offers of help gratefully received

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Forums Veteran III
Posts: 3,803
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

This happened to me today.  Head to https://blackberryid.blackberry.com/bbid/login/ from a computer, click forgot password and follow the directions.

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New Contributor
Posts: 4
Registered: ‎12-12-2012
My Device: curve9320
My Carrier: virgin

Re: LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

Thanks,seemed to have worked!

New Member
Posts: 1
Registered: ‎08-19-2014
My Device: Samsung Galaxy Trend
My Carrier: Android device

Re: LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

Hi please

 

assist i have forgotten my BBM id password, i know the answer to my security question but i totally forgot what format i put it in,

 

Can anyone assist please

New Member
Posts: 1
Registered: ‎12-26-2015
My Device: iphone
My Carrier: iphone

Re: LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

Hey sorry to be a pain, is there any other way becuase i didnt have a security password because i didnt get the option to have one and i wrote my password down and i had it right the whole time and i put it in everyway, i got signed out by the police and i cant get back in is there any possible help? can i give you my bbm email? and if you can help it will be greatly appreciated and i will be over the moon about it? Can you get back to me as soon as you know how to, this is getting very frustrating i am literally terrible with Passwords. 

Thankyou and hope to hear from you soon 

Jessx